General FAQ's

Q. What textbooks do I need for my courses.

A.  You can find textbook information on our website. bookstore.neo.edu after reviewing if you have any questions feel free to email neobookstore@neo.edu

Q. Why are my textbooks so expensive?

A. On average, 64.8% of the sticker price on new books goes back to the publisher, mostly to cover development of the book and normal business expenses. The author gets about 11.6% in royalties. The freight company that shipped the book gets 1.2%. Which leaves the bookstore with not much left.

Q. Do I have to buy my books at the college bookstore?

A. No, unless your books are special editions.

Q. What are my options for payment?

A. Cash, check, debit card, or if your financial aid has been completed you can charge to your account during the beginning of the semester.

Q. What about buying used books?

A. This option is open if used books are available for the required edition.

Q. Do you rent books?

A.  Currently, we are not renting textbooks, but we always look each semester to see if that is an option.  You will want to check our website.

Q. What and when is the buyback?

A. Buyback is held at the end of first semester in December and last semester (end of school year), the buyback times will also be listed on the Bookstore Web page.

Q. Can I return my textbooks?

A. Yes, at buyback time books can be returned for monies depending on our needs and the book companies warehouse buyback needs.

Q. How much will my books cost?

A. See above for the instructions for looking for your textbook information, you will also find estimate of cost.

Q. What is the bookstore's return policy?          

A. You can return textbooks if you have dropped a class during the add/drop period for a refund. After that period or if you do not drop the class, you will need to wait for our Book Buy back during finals week.

Q. Are there any discounts or promotions available at the bookstore?

A. Students that are members of the PTK or the Honors Program receive a 10% discount. If you qualify for Federal Work Study and employed by the NEO Bookstore you will receive the employee discount. We will often run sales throughout the year.

Q. Can I order textbooks online and how does shipping work?

A. Yes, if you are a distant learner we can ship books. You can order directly from our website bookstore.neo.edu once the order is received, we confirm that you have purchased the correct book for your class. We ship during the week and typically the same day as your order is received. We ship using the US Post Office and will ship priority mail so that you receive your books on time.